Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please email us if you would like to return or exchange your tote or totes at jarjoygoods@gmail.com.
Refunds
You are responsible for return shipping costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the credit will be applied to your card or original method of payment.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email. jarjoygoods@gmail.com
Shipping returns
To return your product, mail to:
JarJoy Goods
12100 Browns Canyon Rd Chatsworth, CA 91311
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at jarjoygoods@gmail.com for questions related to refunds and returns.